Terms & Condition
1.Introduction
These Terms of Use (hereinafter referred to as "Terms") are published on AUGUSTO Japan's official website applies to all actions related to the use of the service, such as purchasing products, registering information, and providing information. Please read the following terms and use only those who agree to them.
2. Products we carry
The main products that can be purchased on this site are as follows.
- leather goods
- fashion items
3.Product
We strive to ensure the accuracy of the product images posted on this site, but as natural materials are used, the color and texture of the materials may vary each time. Please also note that the color and size may differ from the actual product due to screen settings and photography techniques.
The product images posted on this site are samples, so some specifications may differ.
4.Order
Online orders are accepted on our website.
- When you order a product on this site, you will automatically receive an "Order Confirmation" email containing the details of your order. A sales contract with the customer will be concluded when this email is sent from our company.
- If you do not receive an "Order Confirmation" email within 24 hours of placing your order, please contact customer service.
<Inquiries>
Augusto Japan (Bernini Co., Ltd.) Online Boutique Customer Service
Business hours: 10:00-18:00 (excluding Saturdays, Sundays, and holidays)
Please note that even after your order has been completed, we may not be able to accept your order depending on the stock status and arrival status of the product.
Even after receiving the "Order Confirmation" email, we may refrain from shipping the product due to inventory status.
5.Amount display
- The amounts displayed on this site are subject to change without notice.
- All prices displayed on this site include tax.
6.Payment
You can use credit cards on this site.
- You can only use the card in your own name.
- Payment for the product will be made at the time of ordering the product.
7.Delivery
- Shipping charges are free nationwide.
- The product will be delivered to the address specified on the "Product Delivery Address" input screen. We also accept deliveries to addresses other than the customer's address.
- Items that are in stock will usually be delivered within 3 business days after receiving your order (excluding Saturdays, Sundays, holidays, New Year's holidays, etc.). In the case of ordered or pre-ordered items, they will be delivered by the delivery date stated on the page.
- We accept requests for delivery dates and times, but even if you specify a delivery date and time, there may be unavoidable delays due to natural disasters, bad weather, etc.
- Please note that depending on the stock status of the product, we may not be able to deliver it within the above deadline.
- We are not responsible for any damage or loss of products during delivery.
- If you notice any damage to the packaging upon receipt, please check the condition of the product in the presence of the delivery company.
- If the customer does not pick up the product due to personal reasons, the order will be deemed to have been canceled by the customer. If we do not hear from you within 30 days after returning the item, we will not be responsible for refund or delivery.
8.Cancellation/Change of Order
- We do not accept cancellations or changes to reserved or ordered items. Please note.
- We are currently receiving a large number of orders, so it may take some time for your order to be delivered. Please note that even if there is a delay in delivery, we cannot accept cancellations unless 180 days have passed since the order was placed.
- This does not apply in other cases where the Company agrees to cancel the order by the customer.
9.Exchange
For product exchange, please see "10. Returns".
10.Returns
If you wish to return or exchange an item purchased on this site, please contact customer service within 3 days of receiving the item.
- Returns and exchanges are only possible if the product is defective or if you receive a different color.
- We cannot accept returns or exchanges due to customer convenience.
- The actual color may differ from the photo. We cannot accept returns due to differences in color.
- As a general rule, exchanges can only be made once.
- Depending on stock status, we may not be able to accommodate your request. Please note.
If you would like to return or exchange an item, please first contact customer service via email.
Once you have returned the product, we will check the condition and contents of the ordered product and the packaged items based on our criteria, and then contact you to see if a return or exchange is possible. If a return or exchange is possible, we will cancel the order for the product and refund the order price. Upon request, a representative will accept reorders on your behalf.
We will refuse exchange if any of the following apply.
- If you cannot return the product within 3 days after receiving the product
- If all accessories of the product are not included
- If wrapping supplies such as boxes, cloth bags, shopping bags, etc. are missing or lost.
- If there are signs that the item has been used (wrinkles, wrinkles, scratches, stains, odor, etc.)
<Inquiries>
Augusto Japan (Bernini Co., Ltd.) Online Boutique Customer Service
Business hours: 10:00-18:00 (excluding Saturdays, Sundays, and holidays)
Inquiry form
Since the return address varies depending on the product, we will contact you via email.
11.Refund
Refunds for returns and exchanges of products ordered on this site will only be accepted through this site.
We will refund your money by transfer to your designated account.
12.Repair
<Inquiries>
Augusto Japan (Bernini Co., Ltd.) Online Boutique Customer Service
Business hours: 10:00-18:00 (excluding Saturdays, Sundays, and holidays)
13.Handling of personal information
Please check the privacy policy page for details.
14.Account registration
Customers who wish to register for an account (hereinafter referred to as "registration applicants") must agree to these Terms of Use and submit the information prescribed by this site (hereinafter referred to as "registration information") in the manner prescribed by this site. You can apply for account registration by providing the Site.
The Company will conduct the necessary examination of the application set forth in the preceding paragraph and determine whether or not the applicant can register an account. If a person wishing to register is approved for registration as a registrant, the applicant will express their consent by sending a URL to the email address entered at the time of application.
The account application procedure will be restarted continuously when the person wishing to register accesses the URL specified in the preceding paragraph, and by registering all the required fields for access, the registration procedure will be completed and the person wishing to register will become a registrant. Masu. At the same time, these Terms of Use, etc. will come into effect between the registrant and the Company, and the registrant may use this site and receive this service in accordance with these Terms of Use, etc.
15. Account suspension
Regardless of whether before or after account registration, the Company will examine the application contents, registration matters, and notification matters of the applicant or registrant, and if the Company determines that any of the following applies, the Company is obligated to disclose the reason. We reserve the right to refuse to accept account registration or cancel account registration at our discretion without incurring any liability.
- If the person wishing to register has had their account registration canceled due to past violations of these Terms of Use, or falls under, or is likely to fall under, any of the prohibited items of these Terms of Use. case.
- If the applicant or registrant does not exist.
- If the person wishing to register or the registrant does not have an e-mail address that allows sending and receiving.
- In the event that there is a false statement intentionally or grossly negligent in registered matters, reported matters, or other information provided by the registrant to this site.
- If the applicant or registrant is a minor, an adult ward, a person under curatorship, or a person under assistance, and the consent of the legal representative, guardian, curator, or assistant has not been obtained.
- The applicant or registrant is an anti-social force, or has any interaction with anti-social forces, such as cooperating with or participating in the maintenance, operation, or management of anti-social forces through funding or other means. If it is determined that there is involvement.
- In other cases where the Company determines that the registration applicant or registrant's account registration is inappropriate.
16.Change of account registration, voluntary withdrawal
If there are any changes to the registered items, etc., the registrant shall promptly notify the Company of the relevant changes using the method prescribed on this site. If this notification is not submitted, the Company will treat the registered information as unchanged. If notifications, communications, etc. from this site are delayed, non-delivery, or non-compliant due to the registrant not reporting changes to the submitted information, the registrant shall bear all responsibility. Registrants can cancel their account registration by following the registration cancellation procedures prescribed on this site.
The registered account shall belong solely to the registrant. The Company may cancel registration at the time it becomes aware of the death of the Registrant.
17. Maintaining your account
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You agree to accept responsibility for all events that occur under your account and password.
18. Permissions and Site Access
Please check the privacy policy page for details.
19. Link
If you would like to establish a link to this site, please contact customer service. However, please note that we may decline your link depending on the content of the site you are linking to or the method of linking.
<Inquiries>
Augusto Japan (Bernini Co., Ltd.) Online Boutique Customer Service
Business hours: 10:00-18:00 (excluding Saturdays, Sundays, and holidays)
Inquiry form
20.Disclaimer
Our company shall be exempted from the following matters:
- Damage due to inaccuracy, error, or omission of information provided on this site
- Cancellation of an order if the selling price is displayed incorrectly
- Any damage caused when accessing or attempting to access this site, including virus infection, etc.
- Changes to the content displayed on this site and these terms without prior notice
- Suspension of service of this site without notice
- Delays in operations and delivery due to the spread of the new coronavirus
21. Governing Law and Jurisdiction
Japanese law shall be the governing law for the use of this website or the sales contract for products. If a lawsuit arises between the customer and the Company regarding these Terms, the Tokyo District Court shall have jurisdiction of the first instance.
22. Compliance with Terms
If you violate the terms of this agreement when using this site, we may suspend future transactions or refuse your use of the site.
23.Intellectual property rights
The copyrights, trademark rights, and other intellectual property rights of the information and images provided on this site belong to our company.
24.Revision of terms and conditions
Our company may revise these Terms at any time, and the revisions will become effective upon posting on this site. Any subsequent use of this site will be subject to the revised Terms of Use.
25.Contact information
If you have any questions, comments, or requests regarding this site, please contact customer support below.
<Inquiries>
Augusto Japan (Bernini Co., Ltd.) Online Boutique Customer Service
Business hours: 10:00-18:00 (excluding Saturdays, Sundays, and holidays)
Inquiry form